Privacy Policy
This Privacy Policy explains how we collect, use, share, and retain personal information when you visit our website, rent storage, use the car wash, pay us, call or text us, or message us through channels connected to our business, including Google Search or Maps messaging where available.
This policy does not replace your storage rental agreement, Stripe’s terms, Google’s terms, your phone carrier’s terms, or U-Haul’s terms when you use those separate services.
1. Information we collect
Information you provide
- Name, business name, email address, and phone number
- Mailing or billing address
- Storage inquiry details and tenant sign-up / account information
- Messages by SMS, RCS, chat, email, web forms, or Google messaging features connected to our Business Profile
- Details from phone calls or texts, including through Google Voice where we use it
- Payment-related information needed to pay rent or other charges (sensitive card data is handled by Stripe)
- Optional notes about moves, partners, wash needs, or service requests
Information collected automatically
Device and browser technical information such as IP address, timestamps, pages requested, and basic diagnostic data, as well as cookies or similar technologies needed for security and reliable operation of the site or tenant tools.
Messaging and phone information
If you text, RCS-message, or otherwise message us, we may collect your phone number, message content, and related metadata such as timestamps. Where available, messages sent through Google Search/Maps may be processed by Google and answered by automated AI features. Google Voice calls and texts we use may also be processed by Google and by us.
Payments (Stripe)
Payments are processed through Stripe. Card numbers and similar sensitive payment credentials are collected and processed in Stripe’s systems. Do not send full card numbers, bank account numbers, Social Security numbers, government IDs, passwords, or authentication codes through ordinary SMS, RCS, or chat. Use designated payment or portal flows. Stripe Privacy Policy: https://stripe.com/privacy.
On-site security cameras
We use on-site security cameras, including Blink cameras, to help with facility awareness and security. If you have questions about camera use or related records, contact jmmanagerga@gmail.com or call (706) 769-7155.
Information from service providers
We may receive information from Stripe, Google, Cloudflare, telecom and messaging providers, and tools we use for day-to-day operations.
2. How we use information
- Respond to inquiries and provide customer service
- Set up, manage, and communicate about storage rentals and access
- Process payments, Autopay, receipts, refunds, and billing notices
- Operate the website, tenant portal, and related online tools
- Coordinate car wash, U-Haul, or other on-site services when relevant
- Maintain security, prevent fraud or abuse, and protect people, property, and the facility
- Comply with law, enforce agreements, and handle disputes where applicable
- Improve operations and service quality
- Support messaging channels, including automated answers to routine questions where those features are available
We do not sell your personal information.
3. How we share information
We may share personal information with service providers that help us operate the business; Google; Stripe; telecom carriers and messaging providers; professional advisors when needed; authorities when required by law or to protect rights, safety, or property; and a buyer or successor if business assets are transferred. If you ask us to coordinate with an independent provider, we may share limited contact or logistics details you authorize for that purpose.
4. Google, telecom, and payment providers
Google, carriers, device messaging apps, Cloudflare, and Stripe are independent service providers with their own terms and privacy policies, including Google’s Privacy Policy and Stripe’s Privacy Policy. Automated AI answers may be incomplete or incorrect. They are not a substitute for your rental agreement, office confirmation, or emergency services. Do not send sensitive payment or identity information over messaging.
5. Texting and messaging choices
To ask us to stop texting you, reply STOP or contact jmmanagerga@gmail.com. We honor requests received by us. Google, carrier, or app controls may also apply. For help, email jmmanagerga@gmail.com or call (706) 769-7155. Message and data rates may apply based on your plan.
6. Retention
We keep personal information as reasonably needed for the purposes described above, including rental and account administration, billing, tax, audit, and legal obligations, security and dispute handling, and ordinary operational records. Retention can vary by record type. Third parties such as Google, Stripe, carriers, and camera vendors also have their own retention practices. To ask about a specific record, contact jmmanagerga@gmail.com.
7. Security
We use reasonable administrative, technical, and physical safeguards appropriate to our business, including provider tools such as Cloudflare for website infrastructure and Stripe for payments. No method of transmission or storage is completely secure.
8. Your requests
Email jmmanagerga@gmail.com to ask about access, correction, deletion or restriction where applicable, or messaging preferences. We may need to verify your identity. Legal, billing, security, or rental obligations may limit some requests.
9. Children’s privacy
Our services are directed to adults and businesses. We do not knowingly collect personal information from children for storage rentals or messaging programs.
10. Third-party sites and services
Links to Stripe, U-Haul, Google, or other third parties are subject to those parties’ policies.
11. Changes
We may update this Privacy Policy from time to time. When we post a revision at this URL, we will update the date shown above.
12. Contact
J&M Mini Storage & Car Wash · 1021 Park Drive, Watkinsville, GA 30677 · jmmanagerga@gmail.com · (706) 769-7155